If you don't see an answer to your question below then please email [email protected] or call (01434) 344 277. Please note our main office hours are Monday-Friday 9am until 5pm. We won't always have someone available to chat to at weekends. 

When are you open?

Roman Army Museum & Roman Vindolanda Fort & Museum  are open daily from 10am until 5pm (last admission 4pm).

WINTER OPENING FROM 31st OCTOBER

Roman Vindolanda Fort & Museum will be open daily from 31st October- 3rd January 9:30am until 4pm (last admission 3pm).

Vindolanda will be open SITE ONLY 4th January 2023 to 10th February 2023. Please purchase your site only tickets on arrival.

Roman Army Museum will be closed. (Please contact us if you wish to enquire about bringing a school group during this time).

Both Vindolanda Fort & Museum & Roman Army Museum will be fully open for the 2023 season on 11th February 2023.

How much does it cost to visit?

The table below shows our standard ticket prices for 2022. The SAVER Ticket gives one visit to both Roman Vindolanda Fort & Museum and the Roman Army Museum - you don't have to visit both attractions on the same day.

Child: aged 5-18 (if in full time education).

Students: aged 18+ (please bring your student ID card with you).

Seniors: aged 60+

Family: 2 adults and up to 3 children.

Are Roman Vindolanda and the Roman Army Museum at the same site?

No - our two museums are 7 miles apart.  We recommend allowing 1.5 hours at the Roman Army Museum and 2+ hours at Vindolanda. When planning your day allow for a 15 minute travel time between the two sites (by car).

What is an arrival window?

*** FROM 29th AUGUST 2022 there is no requirement to book an arrival window ***

Can I arrive without advance booking?

From 29th August onwards we will no longer have arrival windows.  You can arrive whenever you like within our normal opening times - there will be no requirement to book a specific time in advance.

You can book your tickets here

I'm coming with friends/family members who don't want to see the museum(s), can they just use the cafe & toilets?

All of our museum facilities such as the cafe, shop and toilets are for ticket holders only. Everyone who uses those facilities must have an admission ticket. 

With a Saver Ticket do I have to visit both sites on the same day?

You don't have to visit both sites on the same day if you have booked a Saver Ticket. 

Do I need to print my booking confirmation/tickets?

No, you don't need to print them. If you have them on your mobile device we can scan the QR code from your phone or tablet. It is however your responsibility to have proof of your ticket purchase or Friends Membership with you to gain entry to the attractions. Please contact us before you visit if you are unable to locate your tickets.

I have booked my tickets but I haven't received a confirmation email.

Please check your junk or spam folders as our website sends the email they can sometimes end up there. If you still are unable to find your confirmation you can email [email protected] and ask for a receipt to be emailed.

Do I need to wear a mask?

We encourage everyone to follow the latest guidance on mask wearing while inside our museums. 

Can I bring my dog?

Only registered assistance dogs are allowed.  We recommend that you leave your pets at home when visiting our sites.

What facilities are open?

All the facilities such as our exhibitions, cafes, toilets and shops at both Roman Vindolanda and the Roman Army Museum are open. Our cafes close 1 hour before our museum closing time to enable a full clean to take place. Museum shops close 15 minutes before the main museum closes.

My child has a Blue Peter Badge, can they get in free?

Yes! The good news is that children with Blue Peter badges do receive free entry to both Vindolanda and the Roman Army Museum. Don't forget to bring it with you to get your free ticket on arrival.

We have decided not to visit, can we get a refund?

Our admission tickets are not refundable. Unredeemed tickets are however valid for 12 months from the date of purchase. If you have purchased tickets and would like to amend your arrival date/time please give us a call/email and we can do that for you (see our contact number at the top of this page). Alternatively you can re-book your free arrival time window as an 'existing ticket holder'.

What are the rules on photography?

Taking photographs is allowed within our museum but flash photography and the use of tripods is prohibited.

We do not allow drones at our sites.

If you wish to contact us regarding commercial photography or filming please email [email protected]