If you don't see an answer to your question below then please email [email protected] or call (01434) 344 277. Please note our main office hours are Monday-Friday 9am until 5pm. We won't always have someone available to chat to at weekends. 

When are you open?

Vindolanda Site ONLY is open from 4th January - 7th February. There is no need to book in advance. Site only tickets can be purchased on arrival. Adults £5, Children £3.00, Family Ticket £13.00

**WE ARE CLOSED BETWEEN 8TH-11TH FEBRUARY FOR STAFF TRAINING**

Roman Army Museum & Roman Vindolanda Fort & Museum  will re-open for the 2022 season on Saturday 12th February. Opening daily 10am until 5pm (last admission 4pm). 

How much does it cost to visit?

The table below shows our standard ticket prices for 2022. The SAVER Ticket gives one visit to both Roman Vindolanda Fort & Museum and the Roman Army Museum - you don't have to visit both attractions on the same day.

Child: aged 5-18 (if in full time education).

Students: aged 18+ (please bring your student ID card with you).

Seniors: aged 60+

Family: 2 adults and up to 3 children.

Are Roman Vindolanda and the Roman Army Museum at the same site?

No - our two museums are 7 miles apart.  We recommend allowing 1.5 hours at the Roman Army Museum and 2+ hours at Vindolanda. When planning your day allow for a 15 minute travel time between the two sites (by car).

How many arrival slots should I book?

You need to book an arrival slot for each person who has a ticket. This includes existing ticket holders.

Under 5's do not need a slot and are admitted free.

Can I arrive without booking?

We are operating at reduced capacity and have established a system of arrival windows. You may arrive at our sites without booking an arrival window, however you run the risk of being turned away if we have reached our capacity and are fully booked. 

We strongly recommend booking an arrival window. 

You can book here

How do I book if I am already a Friend of Vindolanda, have a ticket, or I am eligible for a free ticket?

If you are already a Friend of Vindolanda or have a  Golden Ticket you still need to book an arrival window. Please select the existing ticket holder option when you book. Please bring your existing ticket/card with you to show our staff when you arrive.

If you are eligible for free entry (carers) you can select the free ticket option.

With a Saver Ticket do I have to visit both sites on the same day?

You don't have to visit both sites on the same day if you have booked a Saver Ticket. 

I've booked the wrong date/time - Can I change it?

Please contact us to change your arrival time. We can only change your booking to an alternative day/time if there is space.  01434 344277

Do I need to print my booking confirmation/tickets?

No, you don't need to print them. If you have them on your mobile device we can scan the QR code from your phone or tablet. 

I have booked my tickets but I haven't received a confirmation email.

Please check your junk or spam folders as our website sends the email they can sometimes end up there. If you still are unable to find your confirmation you can email [email protected] and ask for a receipt to be emailed.

How long can I stay?

Once you arrive you may stay in our museums until we close at 4:00pm, no matter what time you arrive. The arrival slot is in place to limit numbers and control the flow of people.

Do I need to wear a mask?

Please wear a face covering (unless exempt) while inside our museum and shop.

Can I bring my dog?

Only registered assistance dogs are allowed.  We recommend that you leave your pets at home when visiting our sites.

What facilities are open?

All the facilities such as our exhibitions, cafe, toilets and shop at Roman Vindolanda are open from 12th February 2022.

We have decided not to visit, can we get a refund?

Our admission tickets are not refundable. Unredeemed tickets are however valid for 12 months from the date of purchase. If you have purchased tickets and would like to amend your arrival date/time please give us a call/email and we can do that for you (see our contact number at the top of this page). Alternatively you can re-book your free arrival time window as an 'existing ticket holder'.

What are the rules on photography?

Taking photographs is allowed within our museum but flash photography and the use of tripods is prohibited.

We do not allow drones at our sites.

If you wish to contact us regarding commercial photography or filming please email [email protected]