If you don't see an answer to your question below then please email [email protected] or call (01434) 344 277.

How many arrival slots should I book?

You need to book an arrival slot for each person who has a ticket. This includes existing ticket holders.

Under 5's do not need a slot and are admitted free.

Can I arrive without booking?

We are operating at reduced capacity and have established a system of arrival slots visitors can book to manage visitor numbers. You may arrive at our sites without booking an arrival slot, however you run the risk of being turned away if we have reached our capacity and are fully booked. 

We strongly recommend booking an arrival slot. 

How do I book if I am already a Friend of Vindolanda, have a ticket, or am eligible for a free ticket?

If you are already a Friend of Vindolanda or have a  Golden Ticket you still need to book an arrival slot. Please select the existing ticket holder option when you book. Please bring your existing ticket/card with you to show our staff when you arrive.

If you are eligible for free entry (carers) you just need to book an arrival slot for the ticket holder. We will issue your free ticket on arrival. 

I've booked the wrong date/time - Can I change it?

Please contact us to change your arrival time. We can only change your booking to an alternative day/time if there is space.  01434 344277

I have booked my tickets but I haven't received a confirmation email.

Please check your junk or spam folders as our website sends the email they can sometimes end up there. If you still are unable to find your confirmation you can email [email protected] and ask for a receipt to be emailed.

How long can I stay?

Once you arrive on site you may stay until we close at 5pm, no matter what time you arrive. The arrival slot is in place to limit numbers and control the flow of people.

Do I need to wear a mask?

Wearing a mask is required in our museums as per government guidelines regarding inside public areas. You do not need to wear a mask whilst on site. Our staff at the serving points will be behind screens and social distancing will be in place across the sites.

When are you open?

Roman Vindolanda: Fort & Gardens is open daily from Monday 29th March 2021.

We hope to re-open the Vindolanda Museum and the Roman Army Museum from 17th May 2021.

Can I bring my dog?

Only registered assistance dogs are allowed.  We recommend that you leave your pets at home when visiting our sites.

Why do you need my contact details?

The Government has requested that we record people's contact details in case they are needed to assist with the test-and-trace efforts. This data will be kept securely for 21 days after your visit and then destroyed. 

What facilities are open?

Vindolanda Roman Fort & Gardens

Fort & Gardens

Cafe - takeaways with a reduced menu.

Museum shop

Roman Army Museum - CLOSED