Access Information for Vindolanda & The Roman Army Museum.

Please see Access statements for both sites, please do not hesitate to contact us if you have any queries.

Tel : 01434 344 277

Downloadable versions of the statements        

Roman Vindolanda Access Statement

Roman Army Museum Access Statement

 

 This access statement does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our guests/visitors.

Access Statement for Roman Vindolanda Museum and Fort

 Introduction

Roman Vindolanda Museum and fort is situated within Hadrian's Wall World Heritage Site, located within the Northumberland countryside.
 

The museum is fully accessible to wheelchair users and the site is approx. 70% with hard standing paths providing good access, Due to the changes in level throughout the site, there are steep hilly routes to the remains and assistance may be required for wheelchair users. Motorised scooters are permitted within the site and museum.
There are two main entrances to the site, one for the museum at the East side of the site, and our main Admission point at the West Gate, with access to the Archaeological remains. The East Gate entrance is located within the valley, and parking for blue badge holders is available directly outside the museum entrance.
You should allow at least two and a half hours for a visit. A Café and shop are available for use of visitors within the main museum.
The museum has received Visit England Quality Assurance Scheme accreditation for at least the last 5 years.

We look forward to welcoming you. If you have any queries or require any assistance please phone 01434 344 277 or email info@vindolanda.com.

  Pre-Arrival

  • For full details and maps of how to reach Roman Vindolanda please see the "How to find us" page on the website. Alternatively you can plan your journey by car or public transport using a journey planning website; simply enter your postcode and ours, which is NE47 7JN - this will direct you to the main museum. Our Custodians can give further directions to West Gate Car Park for level access to the Archaeological remains.
  • The nearest railway station is Bardon Mill, which is 2 miles away (No permanent Taxi rank). If you require a Taxi please pre-book, details of accessible Taxi firm in contact information below.
  • The nearest bus stop is West Gate Car Park for the AD122 bus service - more information on this service at www.visithadrianswall.co.uk/explore/ad122-hadrians-wall-county-bus.
  • Other bus service stop at Bardon Mill, which is 2 miles away, and no suitable footpaths for wheelchair users between bus stop and Bardon Mill. Advisable to book taxi from Bardon Mill to Vindolanda.
  • Assistance dogs are welcome on site and within the museum, We regret that no other animals are permitted within the site.
  • Mobile reception is variable while on site, however no signal is received within the museum.
  • Visitors who use a wheelchair would be advised to drive between both entrances to avoid the long, steep gradient leading from the museum to the archaeological remains. Manual wheelchair users in particular are likely to require assistance.

 

Car Parking and Arrival

  • Free parking available at both entrances.
  • 5 Designated Blue badge spaces at West Gate Car Park, located 50m from main entrance, via a level flagged path.
  • Parking for blue badge holders available directly outside the main museum (5m from entrance).

  

         

Parking at Museum (East Gate)                 Accessible Parking at West Gate

 


  • Custodians on hand to assist with opening of main entrance door if required.
  • Visitors who use a wheelchair would be advised to drive between both entrances to avoid the long, steep gradient leading from the museum to the archaeological remains. Manual wheelchair users in particular are likely to require assistance.

 

Main Entrance, Reception and Ticketing Area

 

Museum admission desk & shop

   

 

 

West Gate Admission Desk

 

The main entrance and ticket area is situated on the ground floor with level access.

  • A hearing loop is provided.
  • Some visitors may require assistance opening door, particularly in windy weather. Custodians are on hand to assist when required.
  • The area is well lit with natural day light supplemented by overhead halogen bulbs when required.
  • The admission desks include a low level area.
  • A magnifying glass, pen and pad are available.
  • A courtyard directly beyond the ticket area has some bench seats.

    

  • The courtyard floor is paving and on a slight slope to the introduction room
  • Entrance to the Introduction room includes a tight turning space, assistance may be required for wheelchair users.
  • The west gate admission building closes 45 minutes prior to main museum closing time, access and egress after this time are to be made through main museum.
  • Admission to the Main Museum is on ground floor with level access throughout.
  • A hearing loop is provided at this counter.
  • A low level area is included in the admission desk.
  • The area is well lit with halogen overhead lights.
  • Level access is provided to the Museum and the Café from this area.

 

Attraction (displays, exhibits, rides etc.)

  • The site is approx. 70% accessible to wheelchair users with hard standing paths.
  • Some areas of gravel / grass paths are accessible to wheelchair users with assistance.
  • Seating is provided at areas within the Archaeological site.

   

Images of pathways thoughout site, the original roman road in picture 3 would provide challenges for wheelchair users due to uneven surfaces.

  • Within the museum, all areas are accessible to wheelchair users with ramps accessing split levels.
  • Hearing loops are provided on all Audio Visual displays.
  • Some galleries have background music playing.
  • Seating is provided at intervals throughout the museum.
  • Lighting within the museum is generally bright, with overhead halogen lights.

 

Public Toilets

  •   An Accessible toilet is located in the Courtyard at the West Gate
  • This facility has an 800mm wide clear opening.
  • With turning space both inside the facility and directly outside.
  • Clear floor space of over 1500x1500 within the toilet.
  • A strobe light is linked to the evacuation alarm.
  • An emergency cord is provided within the toilet.
  • A 650mm basin with temperature controlled hot water is provided.
  • Direction of transfer to the WC - Right.
  • 900mm space at side of WC.
  • Horizontal and vertical rails fitted.
  • A Designated Accessible WC is also located within the museum.
  • A 1:6 ramp leads up to an 800mm wide slide door ( Assistance may be required - please ask custodians at main museum desk)
  • An emergency cord is provided within the toilet.
  • A 650mm basin with temperature controlled hot water is provided.
  • Direction of transfer to the WC - Right.
  • 900mm space at side of WC.
  • Horizontal and vertical rails fitted.

 

Catering

  • Vindolanda Café is located on ground floor of main museum building with level access from entrance. It is for use of museum visitors only.

  • An external terrace is located outside the rear museum door with wheelchair accessible picnic tables and parasols.
  • Table and chairs within the cafe are moveable, to provide access for Wheelchair users ( Assistance available from staff)
  • Although the Café is self service, Staff can assist if required.
  • A hearing loop can be transferred from Shop as required ( located directly next to Café)
  • We do our best to cater for dietary requirements, please contact us prior to visit to check for specific requirements.
  • The nearest toilet is 50 metres away, through the museum.

 

Shop(s)

  • There is a shop with a range of souvenirs and books, which is accessed from the admission desk.
  • A small ramp leads up to the book display area.
  • A low level desk and counter are provided
  • A hearing loop is provided
  • A magnifying glass, pen and paper are available
  • Staff can offer assistance if required.

 

Grounds and Gardens

  • An outdoor terrace area is split over two levels, access between levels is via a ramp or 4 steps.
  • Both levels have wheelchair accessible picnic tables, and can be used for visitors brining their own lunch.
  • A garden with burn running through is located below the lower terrace, a flagged ramp and gravel path allow access for wheelchair users.
  • 3 outdoor museum buildings are accessed via a bridge and flagged pathway with ramps (Manual wheelchair users will require assistance)
  • To access the site from the museum a long hill requires to be climbed, therefore we recommend taking your car to the West Gate to access the archaeological remains.

 

Additional Information

  • No Internet access is currently available within the museum or on site.
  • Mobile signal strength is poor on site, with limited coverage. No signal is receivable within the museum.
  • The Vindolanda website adheres to Web Content Accessibility Guidelines (WCAG), Version 2.0, Level AA

 

Access Statement for Roman Army Museum

Introduction

The Roman Army Museum is a fully indoor attraction, located within the Hadrians Wall World Heritage Site in the Northumberland countryside. The Museum uses a combination of Artefacts and Audio Visual displays to bring life in the Roman Army to life.
The Museum is fully accessible to Wheelchair users and has a level approach. You should allow at least 90 minutes to go round the museum.
A Shop and Coffee shop are available for use of visitors within the entry level.
The museum has received Visit England's Quality Assurance Scheme accreditation for the last 5 years, with a Welcome award in 2014 & 2015 for exceptional Customer Service and “Best Told Story” for Interpretation received in 2015.

We look forward to welcoming you. If you have any queries or require any assistance please phone 01434 344 277 or email info@vindolanda.com.

Pre-Arrival

  • For full details and maps of how to reach us please see the directions section of our website. Alternatively you can plan your journey by car or public transport using a journey planning website; simply enter your postcode and ours, which is CA8 7JB to get directions.
  • The nearest railway station is Haltwhistle, which is 3 miles away. If you require an accessible taxi you can book this in advance ( Eco Cabs - 01434 600 600 or Advanced Taxis - 01434 606565)
  • The nearest bus stop is outside the Car Park Gate (200 metres from main entrance) for the AD122 bus service - more information on this service at http://www.visithadrianswall.co.uk/explore/ad122-hadrians-wall-country-bus
  • Other Bus service stop at Greenhead ( 1 mile from Museum ), a cycle / walking path links Greenhead to the Museum, however this is a very strenuous climb uphill to the museum.
  • Assistance dogs are welcome at both sites. We regret that no other animals are permitted within the museum.
  • Access to the first gallery from the admission desk is via a 8.5m long internal ramp of up to 1:5 gradient.
  • We have one Wheelchair available for a free loan within the museum.

 

Car Parking and Arrival

  • A Free on site Car Park with 2 designated Blue Badge Spaces is located 150 metres from Museum Entrance.

  • Access from Car Park to Entrance is via a level hard standing path with bollard lighting.
  • Drop off point located 10 metres from Museum door is available.
  • Our Custodians are on hand to assist with opening of main entrance door if required.

 

Main Entrance, Reception and Ticketing Area

  • The main entrance and ticket area are situated on the ground floor with step free, level access through to the shop and café.
  • The floor surface is Karndean and short-pile carpet.
  • The area is evenly and well lit, with overhead lighting from halogen bulbs supplementing the natural light from skylights and windows.
  • There is a lowered section of the welcome desk.
  • A portable hearing loop system is in place, and easily transferable to shop / coffee shop.
  • A magnifying glass, pen and pad of paper are available at ticket desk.
  • Wheelchair loan is available, free of charge, on request ( subject to availability)
  • Carers are admitted free of charge to the museum.

 

Attraction (displays, exhibits, rides etc.)

  • The Museum consists of three galleries, a 3D film theatre and a Roman Classroom. All areas are fully accessible with one step located in the classroom, an allocated wheelchair space is available within the room.
  • Access between split levels is via ramps with short pile carpet the main surface. Some Wheelchair users may require assistance with the main access ramp to gallery one from shop area, please ask custodians for assistance.
  • Transcripts of the spoken word are available to loan during your visit, please ask at reception.
  • The " Recruitment Tent" AV has loud commentary from a Roman Soldier.
  • Interpretation boards are located throughout the museum.
  • A guide to the Roman Army Museum is currently in production stage and should be released within the next 12 months to add to the visitors experience.
  • Seating is provided within the galleries.
  • Minimum opening throughout the museum is 750mm.
  • A grassed picnic area is located between the Car Park and museum for use of all visitors.

 

Public Toilets

  • Public toilets are located within the museum on the lower ground floor with access via the ramps.
  • These toilets have a unisex accessible toilet with a 750mm wide door.
  • Turning space available within and directly outside the accessible toilets.
  • Braille signage on door
  • A horizontal rail is provided on rear of door.
  • Toilets fitted with emergency strobe light to alert visitors of building evacuation.
  • An Emergency cord is provided within the toilet.
  • Basin with temperature controlled valves fitted at 650mm within toilet.
  • Direction of transfer to WC - Right
  • a 900mm space is provided next to the WC.
  • Assistance rails provided next to the WC ( Horizontal & Vertical)

 

 

Catering

  • The Coffee Shop is located on the ground level, and have step free level access from the entrance desk.
  • Natural lighting is provided through large windows at rear of seating area, Overhead lighting is used as required.
  • Free standing tables within the Café, assistance to set up are for Wheelchair can be provided by staff.
  • We do our best to cater for dietary requirement as best, please call in advance to check.
  • The Coffee shop is self-service, however our staff will assist as required.
  • The Coffee shop has use of a portable hearing loop.
  • The toilets are located approx. 60 metres from the coffee shop, Via two ramps.

 

Shop(s)

  • Our Shop is located on the ground floor and can be accessed direct from the main entrance and coffee shop areas on a level surface.
  • The counter has use of a portable hearing loop.
  • Staff can offer assistance within the shop if required.

 

Additional Information

  • No Internet access is available within the museum.
  • Mobile signal strength is good within the local area.
  • The Vindolanda website adheres to Web Content Accessibility Guidelines (WCAG), Version 2.0, Level AA - " Web Content Accessibility Guidelines (WCAG) 2.0 covers a wide range of recommendations for making Web content more accessible. Following these guidelines will make content accessible to a wider range of people with disabilities, including blindness and low vision, deafness and hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities, photosensitivity and combinations of these. Following these guidelines will also often make your Web content more usable to users in general. ", W3C

 

Future Plans

  • All Staff working within a customer facing role receive customer service training which includes disability awareness training.
  • We plan to update our leaflets and offer these in large print versions.
  • All projects we undertake are accessed for accessibility compliance, we welcome feedback on your visit.

 

Contact Information

Address (Inc postcode):

Roman Army Museum,

Carvoran,

Greenhead,

Brampton,

CA8 7JB

Telephone:

01697 747 485  or 01434 344 277 (Head Office)

Email:

info@vindolanda.com

Website:

www.vindolanda.com

Hours Of Operation:

Seasonal variations - see website

Local Accessible Taxi:

Eco Cabs - 01434 600 600 Advanced Taxis - 01434 606 565

 

Future Plans

  • All staff working within a customer facing role receive customer service training which includes disability awareness training.
  • We plan to update our leaflets and offer large print versions.
  • All projects we undertake are assessed for accessibility compliance; we welcome feedback on your visit.

 

Site Map

 

 

 

Contact Information

Address (Inc postcode):

Vindolanda Trust Chesterholm Museum Bardon Mill Northumberland NE47 7JN

Telephone:

01434 344 277

Email:

info@vindolanda.com

Website:

www.vindolanda.com

Hours Of Operation:

Seasonal variations - Check website for details

Local Accessible Taxi:

Eco Cabs - 01434 600 600 Advanced Taxis - 01434 606 565

 

 

Access Statement for Roman Army Museum

Introduction

The Roman Army Museum is a fully indoor attraction, located within the Hadrians Wall World Heritage Site in the Northumberland countryside. The Museum uses a combination of Artefacts and Audio Visual displays to bring life in the Roman Army to life.
The Museum is fully accessible to Wheelchair users and has a level approach. You should allow at least 90 minutes to go round the museum.
A Shop and Coffee shop are available for use of visitors within the entry level.
The museum has received Visit England's Quality Assurance Scheme accreditation for the last 5 years, with a Welcome award in 2014 & 2015 for exceptional Customer Service and “Best Told Story” for Interpretation received in 2015.

We look forward to welcoming you. If you have any queries or require any assistance please phone 01434 344 277 or email info@vindolanda.com.

Pre-Arrival

  • For full details and maps of how to reach us please see the directions section of our website. Alternatively you can plan your journey by car or public transport using a journey planning website; simply enter your postcode and ours, which is CA8 7JB to get directions.
  • The nearest railway station is Haltwhistle, which is 3 miles away. If you require an accessible taxi you can book this in advance ( Eco Cabs - 01434 600 600 or Advanced Taxis - 01434 606565)
  • The nearest bus stop is outside the Car Park Gate (200 metres from main entrance) for the AD122 bus service - more information on this service at http://www.visithadrianswall.co.uk/explore/ad122-hadrians-wall-country-bus
  • Other Bus service stop at Greenhead ( 1 mile from Museum ), a cycle / walking path links Greenhead to the Museum, however this is a very strenuous climb uphill to the museum.
  • Assistance dogs are welcome at both sites. We regret that no other animals are permitted within the museum.
  • Access to the first gallery from the admission desk is via a 8.5m long internal ramp of up to 1:5 gradient.
  • We have one Wheelchair available for a free loan within the museum.

 

Car Parking and Arrival

  • A Free on site Car Park with 2 designated Blue Badge Spaces is located 150 metres from Museum Entrance.

  • Access from Car Park to Entrance is via a level hard standing path with bollard lighting.
  • Drop off point located 10 metres from Museum door is available.
  • Our Custodians are on hand to assist with opening of main entrance door if required.

 

Main Entrance, Reception and Ticketing Area

  • The main entrance and ticket area are situated on the ground floor with step free, level access through to the shop and café.
  • The floor surface is Karndean and short-pile carpet.
  • The area is evenly and well lit, with overhead lighting from halogen bulbs supplementing the natural light from skylights and windows.
  • There is a lowered section of the welcome desk.
  • A portable hearing loop system is in place, and easily transferable to shop / coffee shop.
  • A magnifying glass, pen and pad of paper are available at ticket desk.
  • Wheelchair loan is available, free of charge, on request ( subject to availability)
  • Carers are admitted free of charge to the museum.

 

Attraction (displays, exhibits, rides etc.)

  • The Museum consists of three galleries, a 3D film theatre and a Roman Classroom. All areas are fully accessible with one step located in the classroom, an allocated wheelchair space is available within the room.
  • Access between split levels is via ramps with short pile carpet the main surface. Some Wheelchair users may require assistance with the main access ramp to gallery one from shop area, please ask custodians for assistance.
  • Transcripts of the spoken word are available to loan during your visit, please ask at reception.
  • The " Recruitment Tent" AV has loud commentary from a Roman Soldier.
  • Interpretation boards are located throughout the museum.
  • A guide to the Roman Army Museum is currently in production stage and should be released within the next 12 months to add to the visitors experience.
  • Seating is provided within the galleries.
  • Minimum opening throughout the museum is 750mm.
  • A grassed picnic area is located between the Car Park and museum for use of all visitors.

 

Public Toilets

  • Public toilets are located within the museum on the lower ground floor with access via the ramps.
  • These toilets have a unisex accessible toilet with a 750mm wide door.
  • Turning space available within and directly outside the accessible toilets.
  • Braille signage on door
  • A horizontal rail is provided on rear of door.
  • Toilets fitted with emergency strobe light to alert visitors of building evacuation.
  • An Emergency cord is provided within the toilet.
  • Basin with temperature controlled valves fitted at 650mm within toilet.
  • Direction of transfer to WC - Right
  • a 900mm space is provided next to the WC.
  • Assistance rails provided next to the WC ( Horizontal & Vertical)

 

 

Catering

  • The Coffee Shop is located on the ground level, and have step free level access from the entrance desk.
  • Natural lighting is provided through large windows at rear of seating area, Overhead lighting is used as required.
  • Free standing tables within the Café, assistance to set up are for Wheelchair can be provided by staff.
  • We do our best to cater for dietary requirement as best, please call in advance to check.
  • The Coffee shop is self-service, however our staff will assist as required.
  • The Coffee shop has use of a portable hearing loop.
  • The toilets are located approx. 60 metres from the coffee shop, Via two ramps.

 

Shop(s)

  • Our Shop is located on the ground floor and can be accessed direct from the main entrance and coffee shop areas on a level surface.
  • The counter has use of a portable hearing loop.
  • Staff can offer assistance within the shop if required.

 

Additional Information

  • No Internet access is available within the museum.
  • Mobile signal strength is good within the local area.
  • The Vindolanda website adheres to Web Content Accessibility Guidelines (WCAG), Version 2.0, Level AA - " Web Content Accessibility Guidelines (WCAG) 2.0 covers a wide range of recommendations for making Web content more accessible. Following these guidelines will make content accessible to a wider range of people with disabilities, including blindness and low vision, deafness and hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities, photosensitivity and combinations of these. Following these guidelines will also often make your Web content more usable to users in general. ", W3C

 

Future Plans

  • All Staff working within a customer facing role receive customer service training which includes disability awareness training.
  • We plan to update our leaflets and offer these in large print versions.
  • All projects we undertake are accessed for accessibility compliance, we welcome feedback on your visit.

 

Contact Information

Address (Inc postcode):

Roman Army Museum,

Carvoran,

Greenhead,

Brampton,

CA8 7JB

Telephone:

01697 747 485  or 01434 344 277 (Head Office)

Email:

info@vindolanda.com

Website:

www.vindolanda.com

Hours Of Operation:

Seasonal variations - see website

Local Accessible Taxi:

Eco Cabs - 01434 600 600 Advanced Taxis - 01434 606 565